JotForm Review: The Summary Box

This online form builder provides free templates and advanced design capabilities to make it easy for you to create online forms. Using JotForm, you can create forms for generating leads, collecting payments, distributing surveys, and more.

Product Ratings:

Value for Money:
  • Overall:
  • Support:
  • Effectiveness:
  • User-Friendliness:
  • Value for Money:

Pros & Cons

Ease-of-use Paid plans may be on the higher end
Huge template library
Huge selection of form widgets
Multiple integrations
Affordable pricing plans
30-day money-back guarantee


  • Ease-of-use
  • Huge template library
  • Huge selection of form widgets
  • Multiple integrations
  • Affordable pricing plans
  • 30-day money-back guarantee


  • Paid plans may be on the higher end

Pricing Details

Pricing PlanCost (Per Month)
Free Plan$0
Bronze Plan$24
Silver Plan$29
Gold Plan$79
  • Free Plan: $0
  • Bronze Plan: $24
  • Silver Plan: $29
  • Gold Plan: $79

Quick Review

I don’t have a design background, so anything that involves designing doesn’t really come naturally to me. That’s why JotForm’s huge library of professional-looking templates was a boon for me while creating online forms.

The drag-and-drop interface is convenient, and all the tools are super easy to use. Overall, it took me just about 10 minutes to understand their form builder and create my own form.

They provide a free version — which is a big plus for small businesses with a limited budget.

In my opinion, their form builder takes the cake while the other features add to the platform’s overall value.

Go, try it out yourself!

Try JotForm For Free

Disclaimer: This content contains some affiliate links for which we will earn a commission (at no additional cost to you). This is to ensure that we can keep creating free content for you.

JotForm Review: Key Features

Drag-and-Drop Designer Customization Options
Free Templates Multilingual Survey Builder
Mobile Forms Secure Forms
Smart PDF Forms Form Widgets
Reporting and Analytics App Integrations
  • Drag-and-Drop Designer
  • Customization Options
  • Free Templates
  • Multilingual Survey Builder
  • Mobile Forms
  • Secure Forms
  • Smart PDF Forms
  • Form Widgets
  • Reporting and Analytics
  • App Integrations

Who is it Designed For?

Anyone who wants to design forms
  • Freelancers
  • SMEs
  • Webmasters
  • Marketers
  • Anyone who wants to design forms

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Why I Like JotForm

In this review, I want to cut straight to the chase.

I like JotForm for its simplicity. You can just log in to the platform and start designing even if you don’t have any prior experience.

You can sign up with your email address or Facebook account.

Sign Up with your Email Address

Plus, the free templates cover a wide variety of use cases. From booking forms to feedback and payment forms, they have a template for everything.

You want to build brand awareness? There’s a form template for that! Want to generate more leads? They have another one for that!

The best part is that the free plan offers rich functionality. For freelancers and SMEs on a tight budget, JotForm is great.

Of course, they offer advanced customization options only in the higher-tier plans. But otherwise, you can make basic adjustments to match your aesthetic.

It’s very easy to use and fun too!

Try JotForm Now

Detailed JotForm Review: What You Need to Know

JotForm offers a ton of capabilities in the free as well as the paid version. I’ve given a quick overview of the key features in the previous section of this JotForm review.

Now, it’s time to go into the details.

I will attach screenshots from the platform so you get a better sense of the form builder and the options it offers.

Let’s get started.


Most form builders out there offer survey templates. So, what is JotForm doing differently than other form builders?

On the surface, it may seem like it’s all the same.

But the number of template options that it provides is impressive. It has more than 10,000 different free form templates for all types of use cases you can imagine.

Take a look at some of the unique templates they have:

Unique Templates

It’s safe to say that you’re going to be spoilt for choice while picking one that is right for you.

Believe me, it's easy to get paralyzed by choice on JotForm. I know I did! But it’s a problem that is worth having!

On the platform, they’ve sorted all the form templates into different category types. As you can see, each template category also has hundreds of template options.

Hundreds of Template Options

These templates are also sorted by the type of industry on the side tab. This kind of an arrangement helps in finding what you are looking for at a glance.

Pretty slick, I say!

Go, give it a try yourself!

App Integrations

When it comes to app integrations, JotForm scores a high score on this JotForm review. After all, it offers integrations with over 200 apps out there.

Project Management Tools

From project management tools to CRM and email apps, it has integrations for everything under the sun.

Here are some of the popular app integrations that JotForm offers:

  • Dropbox
  • Google Sheets
  • HubSpot
  • MailChimp
  • Zoom
  • Trello
  • Asana
  • Google Drive
  • Slack
  • Keap
  • PayPal
  • Square

… and others!

Form Widgets

Form widgets are extremely important because they add functionality to your online forms. They enable users to take some kind of action. It could be anything from embedding files to responding to your forms.

So what is my review of JotForm’s widget library?

It is vast but very well-organized, so you won’t have issues finding what you are looking for.

JotForms Widget Library

Just like templates, the form widgets are also sorted into categories on the left. From widgets for embedding PDFs and tracking form progress, they’ve got it all.

I’m going to discuss four form widgets that I found very helpful in this review section.

  • Inventory in Form Widgets: By adding JotForm’s Inventory widget to your online forms, you can add the total number of items that you have left in stock.
  • It blocks users if they select the option once you’re out of stock. You can also use this widget to make sure you don’t overbook your events.

    Here is what it looks like:

    Inventory in Form Widgets

  • E-signature Widgets: This form widget makes it easy for you to collect legally binding electronic signatures. It can be very useful for legal contracts, lease agreements, onboarding documentation, and more.
    E-signature Widgets
  • Terms and Conditions: This form widget allows you to include a link to your terms and conditions page. What’s more, you can add a checkbox in your online box that enables users to agree with the terms and conditions.
    Terms and Conditions
  • PDF Editor: JotForm PDF Editor makes it possible to automatically turn your form responses into secure, professional PDF documents. It is a useful feature for invoices, inspection reports, and registration documents.
    PDF Editor

While form widgets, templates, and app integrations are the main features of JotForm, it also has some other interesting features.

Let’s take a look at them.

Other Key Features

In this review section, I am not getting into the details, but I want to give you a quick introduction of what else you do via JotForm.

Here are three features that you should take note of:

  • JotForm Approvals: This feature allows you to streamline workflow approvals, collect HR requests, IT tickets, job applications, and convert them into tasks for your automated workflow.
  • JotForm’s QR Code Reader: Using this feature, you can add QR codes to your forms to enable quicker payments. For event forms and competitions, it can be a great way to make the registration process smooth.
  • HIPAA-Compliant Forms: Through this feature, you can create HIPAA-compliant forms as well as Business Associate Agreement (BAA) easily. If you want to collect health information securely, this is a great feature.

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JotForm Review: How to Use the Form Builder

We’ve talked about all the key features in theory till now. How about we try them out for real? In this review section, let’s see what it is like to create your own online form with JotForm.

I’m going to create a simple form using their template library, nothing too advanced. But it will give you an idea of the platform interface.

Let’s get started.

Step 1: Click on the “Create Form” option on the JotForm dashboard.

JotForm Dashboard

Step 2: Choose how exactly you’d like to design your form. For this review, I am going to go ahead with a template.

Design your Form

Step 3: In this step, you get to choose the type of template you’d want to design. There are thousands of options, and picking one can be a little overwhelming.

On the left-hand side of the screen, you can see all the template types listed together. I’m going to design a feedback form for this review.

Choose the Type of Template

Step 4: There are sub-categories within the parent category of “Feedback Forms.”

I am impressed by the number of options they have. In total, they have 771 templates within the Feedback Forms category.

From exit interview questionnaire forms to customer satisfaction survey forms and training evaluation, they have it all.

Let’s try to make a form for getting feedback on an event.

Feedback on an Event

Step 5: JotForm shows you a readymade along with customization options on the left. I am going to try to add a field that asks for a user’s name.

As you can see in the screenshot below, there is a direct option for it. Also, it is worth noting that you can add your own logo too by clicking the option at the top of the form.

Customization Options

Step 6: I want to add the field at the top of the form. To do that, select the field before it. I selected the “Event Feedback” box since I want the category placed under it.

Event Feedback

Step 7: I am quite happy with the other fields given in the form template. So, I’ll let it be as it is. To create the form, I clicked on the “Publish” option at the top.

Publish Option

Step 8: That’s it! The form link is ready. I can directly share it on social media platforms or via emails. There is also an option to embed it on my website.

Overall, JotForm ensures that you can use these forms on multiple platforms.

Forms on Multiple Platforms

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What Are Others Saying About JotForm?

“The form creator is awesome! It made it SUPER easy to design a form with the fields I required my customers to fill out and let them upload images when contacting me. It also emails me the form and attachment, plus with the integration into OneDrive, I can keep track of all my form submissions. The free tier is definitely more than ample to test-drive the platform.”

— Bianca M. (Via GetApp)

“The conditional form fields and calculations make this an extremely powerful tool for anyone looking to capture information. It's affordable, works well, integrates with a lot of platforms easily, and does exactly what it's intended to do.”

— Datis M (Via Capterra)

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Q1. What is JotForm?

A. JotForm is an online platform that enables everyone to design custom forms. Its drag-and-drop interface makes the form designing process extremely simple.

The best part is you don’t need to learn coding to design forms with JotForm. They even have templates for multiple use cases which makes the entire process smoother.

Q2. What is JotForm used for?

A. You can use JotForm to design different types of online forms and collect form responses directly via your email.

Some of the types of forms that you can create with JotForm include:

  • Registration Forms
  • Request Forms
  • Signup Forms
  • Feedback Forms
  • Contact Forms
  • Order Forms
  • Award Forms
  • Quote Forms
  • Consent Forms

… and more!

Q3. Is JotForm safe?

A. Safety is a top priority for JotForm. Here are some features that can make your experience of form building more secure:

  • They serve all forms across a protected 256-bit SSL (Secure Socket Layer) connection.
  • You can encrypt your forms
  • They provide PCI Certification.
  • It is GDPR Compliant.
  • It is CCPA Compliant.
  • It is HIPAA Compliant.
  • It has special options for spam protection.

Q4. How much does JotForm cost per month?

A. JotForm can cost $0 per month if you opt for their basic plan. Apart from that, they also have other plans for $24, $29, and $79 per month.

Q5. How can I remove JotForm branding for free?

A. To remove branding from JotForm, you will need to shift to their paid plans. Once you have done that, here are the steps you need to follow:

  • Log in to your account.
  • Click on the Account menu.
  • Go to Settings
  • Scroll down and uncheck the option for, “Show “Powered By JotForm” on my forms.”

Once you follow these steps, your forms should appear without the JotForm branding.

Q6. How do you pay for JotForm?

A. You can pay for JotForm via any of the two options given below:

  • Credit/Debit Card: Includes payment options for Visa, Mastercard, Amex, and others.
  • PayPal

Q7. Is JotForm free?

A. Yes, JotForm does offer a free plan. Additionally, it also has paid plans in the range of $24 to $79 per month that have advanced functionalities included.

Q8. How can I cancel my JotForm subscription?

A. To cancel your JotForm subscription, here are the steps you need to follow:

  • Log in to your JotForm account.
  • Click on the profile icon on the top-right corner.
  • Click on your username to go to the Account page.
  • Go to the Billing tab.
  • Click on the “Downgrade button.”
  • Follow the instructions given in the pop-up window

After your subscription cancellation is confirmed, you won’t be billed on the upcoming billing date.

However, the account status will continue to reflect that you are a paid member. After the subscription expiration date, your plan will automatically downgrade to the FREE/Starter plan.

Q9. Do companies use JotForm?

A. Yes, companies of various sizes use JotForm. Additionally, even freelancers and entrepreneurs use this form builder to create and edit forms for their website.

Q10. How to check form submissions on JotForm?

A. To check form submissions on JotForm, here are the steps you need to follow:

  • Log in to your JotForm account.
  • Go to the page for “My Forms”.
  • Select the specific form for which you want to see the submissions.
  • Click on the “Submissions” option from the toolbar on the top.
  • At this point, you will be redirected to JotForm Tables.
  • You will be able to see the listed submissions here.
  • To the left of each submission, there will be a button with three dots. You can click on it to view options like “View Entry,” “Edit Entry,” and more.

Here, JotForm also has options to print the form submission, respond to it, or forward it.

Q11. How do I add forms that I make with JotForm to my website?

A. After you’ve designed and created your online form, JotForm gives you two options:

  • Use the form as a standalone link
  • Embed the form onto your website

To add the form to your website, all you need to do is copy and paste the embed code to your website builder.

That’s all the form will be automatically integrated into your website.

Q12. What happens to my data on JotForm if I downgrade my account?

A. If you want to downgrade your JotForm account, your data will not be affected. It will stay securely stored as long as it doesn’t go over the total submission storage range for free accounts which are 500.

However, if you go over the monthly limit on your downgraded plan, your forms will get disabled.

To check your data storage level, you can take a look at the account icon on the right side of the page at the top when you are logged in. You can also review the progress bars there.

Q13. Do I need coding experience to create a form on JotForm?

A. You don’t need any coding experience to use JotForm. However, the form builder allows you to go into the HTML code and make adjustments.

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What’s the Final Verdict?

Building online forms for your website requires time, patience, and some technical know-how. JotForm aims to make sure that the lack of technical knowledge is not a restrictive factor for anyone who wants to design their own form.

And, it succeeds in doing that.

The process of creating your form on the platform is quite smooth. In fact, I was surprised to see the number of use cases that the platform provides in its template library.

It’s brilliant!

Plus, you can customize your form to your taste and requirements. Mind you, in the Free plan, you’ll end up with forms that showcase the JotForm branding.

But I think that’s something you can overlook.

After all, they are offering a lot of other great options in the Free plan. So, I am not going to deduce any points in the JotForm review for it.

Other limiting factors?

The pricing plans may seem slightly more expensive than other form builders out there. That brings us to the question:

Do the pros make up for the cons?


It is extremely user-friendly, offers great template options, and also has payment integrations. If you are creating forms for your website, you should absolutely give it a try!

Do you have any questions about JotForm or want to discuss anything that I’ve mentioned in this review? Please feel free to add a comment on this post.

Check Out JotForm Now

Disclaimer: This content contains some affiliate links for which we will earn a commission (at no additional cost to you). This is to ensure that we can keep creating free content for you.