17 Best AI Chatbots for Smart Brands and Marketers in 2024

If you’re a smart entrepreneur, you’re likely searching for the best AI chatbots for your business.

Why so?

Because the best AI chatbots can optimize your customers’ online experience by providing them with prompt and personalized service.

Not only that, they can drive your sales by offering product recommendations that match each user’s unique needs and interests. They can also promote your deals, discounts, events, and content to ensure maximum conversions and engagement.

From healthcare to recruiting, from entertainment to ecommerce, businesses big and small in every industry are using AI chatbots to be future-ready for the AI revolution.

That’s the reason, the market size of the global chatbot industry is expected to be worth $15.5 billion by 2028.

Image via MarketsandMarkets

But how do you find the best AI chatbots without trying them all and blowing away your entire marketing budget?

Just go through this post carefully.

We’ve reviewed some of the best AI chatbots and compared them for their features, prices, and usability. Use our insights to find your best fit.

Let’s get started.

How We Chose the Best AI Chatbots

With the rise of Artificial Intelligence, there are quite a number of AI-powered chatbots on the internet. So how did we choose the best AI chatbots? Here are 5 factors we considered:

• Features: For this round-up of the best AI chatbots, we have selected tools with essential and robust features to meet your AI chat needs. From flow creation and a bunch of targeting triggers to a no-code builder and personalization flows, these tools have it all.

• Price: We also considered the price of each tool. We have only included the best AI chatbots that provide value for money. This means that all tools on this list will suit the needs of SMBs the best. While many tools also offer packages for enterprises, we’ve made sure no SMB feels like the pricing is too prohibitive for them.

• Ease of Use: The best AI chatbots must be at least fairly easy to use. All tools included here can be used by those who have a non-technical background. You don’t necessarily have to know how to go about coding an ecommerce chatbot from scratch. Instead, the tools we’ve selected offer no-code builders.

• Customer Support: You may have the best AI chatbots at your disposal, but if you get stuck anywhere, you need a reliable customer support team to help you out. That’s why we’ve thoroughly vetted the customer support teams of each tool we’ve included in this list.

• Reviews: Nothing comes quite close to real experiences. That’s why we’ve used websites like G2 and TrustPilot to see the ratings of the best AI chatbots that we’ve listed here. We’ve only selected those where the customers have reported minimal issues and superior experience.

What Are the Best AI Chatbots for Your Business Needs?

Whether you leverage AI for ecommerce sales or for boosting engagement, there exists an intelligent chatbot for all your business needs. Below, we have reviewed the 17 best AI chatbots in the marketplace today. Take a look at them.

1. Netomi

Image via Netomi

Netomi is one of the best AI chatbots out there that brings the power of conversational and generative AI to your business. Using it, you can offer superior customer service to your clients across multiple channels, including email and SMS.

Using the chatbot everywhere ensures that your brand messaging remains on point across channels and delivers a solid omnichannel experience to your customers.

Key Features

• Generative AI helps craft responses to customer complaints
• Conversational AI helps solve the most common queries
• No-code platform
• AI support over five channels
• Predictive emotional sentiment

Pros

• Support over email is a great plus point
• One of the best AI chatbots for voice chat support, which elevates the customer experience

Cons

• Pricing information isn’t easily available

Price

• Pricing available on request

Tool Level

• Beginner/ Intermediate

Usability

• Easy to use

Pro Tip: Use Netomi’s omnichannel features to stay connected to customers on different platforms and provide a consistent brand experience for them.

2. Flow XO

Image via Flow XO

Flow XO is one of the best AI chatbots for small and big businesses alike. With this AI chatbot solution, you can create a super-engaging chatbot to greet your visitors, generate qualified leads, and gather user insights.

It integrates seamlessly with 100+ apps to fetch user data without disrupting the UX, providing you with an integrated AI solution.

You can build flows to control the bot-user conversation as you want. Or, you can customize pre-existing flows in their library to get your chatbot up and running in minutes.

A powerful chatbot builder with an intuitive interface, Flow XO deserves to be among the best AI chatbots.

Key Features

• Supports Facebook, WhatsApp, Slack, Telegram, Sandbox, and SMS
• Virtual welcome mat
• Pre-filtered leads
• WYSIWYG editor
• Payment wall integration
• 100+ integrations with ecommerce platforms and cloud-based apps like Zapier, Knack, Google Sheets, etc.

Pros

• Drag and drop interface
• Advanced integrations
• Customizable workflows
• Comprehensive support via Help Center, articles, demos, and online community
• Free for up to 500 interactions
• Flexible pricing (pay-as-you-use)

Cons

• Unlike most options on this roundup of the best AI chatbots, Flow XO’s AI bot limits to 30 conversation flows
• Dicey algorithms

Price

• Free – Free for up to 100 interactions, 2 weeks of logs, and 5 bots
• Standard – $25 per month (for up to 5000 interactions, 5 members, 15 bots)

Upgrades

• $1/month for 100 AI credits
• $5/month for each team member add-on
• $10 per month for 5 bots or flows
• $25 per month for 25K interactions

Image via Flow XO

Tool Level

• Intermediate

Usability

• The AI bot is easy to use with an intuitive editor, customizable flows, and proactive support.

Pro Tip: Use Flow XO to pre-filter customer data in real-time and gather high-quality leads with higher chances of conversions.

3. ManyChat

Image via ManyChat

ManyChat is the next platform on our list of the best AI chatbots for 2024. 1M+ brands use ManyChat to engage users on Instagram and Facebook Messenger or generate leads via Shopify.

Whether you want to extend customer support or increase product sales, ManyChat’s advanced AI chatbots can help achieve the goal with personalized, automated conversations.

You can build direct message bots in two minutes with their drag-and-drop AI chatbot software, without any coding skills.

What else makes ManyChat one of the best AI chatbots?

Generating leads has never been easier with ManyChat carrying user conversations to email and SMS platforms for lead nurturing. In addition, it merges natively with your favorite apps like Shopify, Klaviyo, and HubSpot to accelerate your sales and marketing campaigns.

In short, ManyChat is not only one of the best AI chatbots but is an all-in-one marketing and sales platform that can be used for lead generation and CRM support.

Key Features

• One of the AI chatbot platforms that is compatible with Instagram and Facebook Messenger
• Ready-to-use templates
• Build-from-scratch bots
• Retargeting via email and SMS
• Connects with Facebook Ads
• Custom Webhook Calls to connect with external APis
• Growth tools like Comment Growth Tool and Short Links Tool
• Integrates with external platforms like Zapier, Shopify, HubSpot, and Kalviyo
• In-conversation payment via Stripe/PayPal

Pros

• Free templates for chatbot beginners
• User-friendly flow builder
• Stellar support team
• Free trial

Cons

• Basic analytics
• Limited integrations
• No support for NLP

Price

• Free – Free for up to 1,000 contacts
• Pro – $15 per month for unlimited contacts
• Business – Price available on demand

Image via ManyChat

Tool Level

• Beginner to Intermediate

Usability

• As expected of the best AI chatbots, ManyChat can be used on Instagram DM, Facebook Messenger and Ads, WhatsApp, and Shopify.

Pro Tip: Use ManyChat to re-engage lost customers on WhatsApp by running high-converting marketing campaigns.

4. Drift

Image via Drift

If you need a sales development representative (SDR) who works 24×7 generating qualified leads, Drift has the best AI chatbots for you.

Bots built with this AI chatbot software can handle the workload of multiple SDRs, without losing their cool or needing downtime.

Drift offers a Revenue Acceleration Platform that combines sales and marketing with AI to unlock revenue for your business and drive more ecommerce sales.

That means you get virtual selling assistants that accelerate your business growth with customer intelligence and sales-focused conversations.

Before investing in the best AI chatbots like Drift, it's important to evaluate the features, pros, and cons.

So, let’s get started.

Key Features

• Revenue Acceleration Platform
• Visitor intelligence
• Personalized, conversational flows
• Drift Intel
• Templates for playbooks
• Visual Flow Builder
• User segmentation by custom tags
• Canned responses

Pros

• Frequent updates
• Training resources
• Easy-to-setup playbooks
• Website widget with easy branding
• Codeless bot development
• Robust support via FAQs, chat, email, live chat, and Knowledge Base

Cons

• Sometimes offers a bumpy chat experience
• Too costly for SMBs

Price
Pricing information is not available on the website, but they offer three features-based plans:

• Premium – Includes custom chatbots and Drift Intel ($2500/month+)
• Advanced – Includes everything in Premium + advanced lead routing
• Enterprise – Includes everything in Advanced + dedicated workspaces

Drift also offers a Startup Program exclusively designed for startups or small businesses with less than 50 employees.

Valuable add-ons:

• Playbook Building Services
• Virtual Selling Assistants

Image via Drift

Tool Level

• Intermediate to Expert

Usability

• The AI chatbot application can be deployed on the web, Cloud, and SaaS domains, on both Android and iOS devices.

Pro Tip: Drift prospecting feature allows you to keep an eye on your potential customer’s interests, allowing you to craft messages tailored to their interests.

5. Chatfuel

Image via Chatfuel

If you need a no-code chatbot that delivers a great experience, Chatfuel is one of the best AI chatbots for your needs.

It offers 21 free templates that can be customized to build personalized flow. The premium plans even allow white-labeling, which is a boon for small businesses that can’t afford to develop their own chatbots.

You can clone chatbot flows and A/B test them for better performance.

What else makes it one of the best AI chatbots?

It has a 75K-strong user community that can help beginners get started with the platform.

Key Features

• Flow-oriented processing
• Automatic publishing
• Contact database
• Collaboration features
• Drip campaigns
• User segmentation
• Coupons
• Canned responses

Pros

• Easy to configure
• Scalable data gathering
• Prompt customer service
• Active community forum
• Continuous upgrades

Cons

• Sluggish server performance at peak times
• No functionality for bot structure export
• Lacks support for WhatsApp, unlike most in this list of the best AI chatbots

Price

Facebook & Instagram

• Business – Starts from $14.99/1000 conversations/month
• Enterprise – Starts from $300/month

Image via Chatfuel

 Whatsapp

• Business – Starts from $34.49/1000 conversations/month
• Enterprise – Starts from $300/month

Image via Chatfuel

Tool Level

• Beginner

Usability

• Chatfuel’s JSON API is super-easy to use. It’s a great bot builder for novices.

Pro Tip: Use Chatfuel to segment your customers and leads based on their behavior and interests. This will help you send more targeted and relevant messages.

6. Customers.ai (formerly MobileMonkey)

Image via Customers.ai

For omnichannel marketing via chat and SMS, Customers.ai offers one of the best AI chatbots.

It can handle the start-to-finish process of chat marketing, from generating leads to nurturing and retargeting them.

What else makes us include this in the lineup of the best AI chatbots?

It integrates painlessly with Facebook Messenger and other web interfaces. You can gather leads from these places and nurture them through emails and text messages, growing your customer base manifold.

In-chat FAQs, CTAs, and pre-qualification quizzes help you move leads along the sales funnel and toward ecommerce conversions.

The unified chat box (the “OmniChat” feature) lets you keep tabs on all your inbound and outbound conversations. To assist you with the task, Customer.ai offers you a full stack of collaboration tools, a feature that the best AI chatbots are expected to offer.

Key Features

• Chat box customization (branding, colors, fonts, etc.)
• Customer profiling
• Targeted emails
• Conversation archive
• Team inbox for faster issue resolution
• In-app live chat
• Co-browsing
• Sequencing for drip campaigns
• Notifications to all chat participants

Pros

• Connects with WordPress
• Powerful lead-gen forms
• Free plan available

Cons

• No integration with WhatsApp
• Cluttered dashboard

Price

• Free
• Email or Ads: Starts at $199/month
• Email and Ads: Starts at $399/month
• Unlimited: Custom pricing

Image via Customers.ai

Tool Level

• Beginner to Intermediate

Usability

• MobileMonkey’s AI platform can be used without much technical knowhow.

Pro Tip: You can use Customers.ai’s email writer to generate outbound emails that keep your customers and leads engaged for longer periods.

7. Botsify

Image via Botsify

If you’re aiming to put your customer support, sales, and marketing on autopilot, Botsify is one of the best AI chatbots around. It’s a managed platform that lets you build customized conversation flows using their ready-made templates.

Trusted by mega-brands like Toyota and Spotify, Botsify enables multi-channel marketing on Messenger, Telegram, WordPress, WhatsApp, and SMS.

Blessed with data analytics, the best AI chatbots by Botsify extend contextual support that delights users and moves them towards purchase efficiently.

With Botsify, you can get a faster response rate, more conversions, and qualified leads, as well as a better customer retention rate.

Is that all?

No. You get a dedicated Chatbot Manager to guide you through the bot-building process and solve your questions.

Key Features

• Auto-responses
• Data Store
• Media Blocks
• Greeting messages
• Conversational lead-gen forms
• Story Tree (to zoom in to your chat flows and make changes in real-time)
• Acquire Commenters (for generating automatic comment responses in Messenger)

Pros

• Multi-lingual
• Has a nifty plugin
• 100+ integrations with sales, marketing, and CRM systems
• 14-day free trial
• Fully-managed bots
• Dedicated account managers

Cons

• Costlier than other AI chatbot platforms

Price

• Do It Yourself – $49 per month
• Done For You – $149 per month
• Custom – Price on request

Image via Botsify

Tool Level

• Expert

Usability

• Botsify has a steep learning curve, which may intimidate new users.

Pro Tip: Need expert tips on how to enhance your marketing performance? Botsify offers ebook guides, videos, and free training sessions that could help!

8. BotCore

Image via BotCore

BotCore is an enterprise chatbot builder designed to meet the diverse needs of modern enterprises.

It empowers organizations to create, train, and launch highly customizable conversational AI chatbots. These are infused with the power of AI.

As a Microsoft Preferred Conversational AI solution, Botcore leverages Microsoft's AI technologies. These include Microsoft's machine learning and natural language processing (NLP) technologies.

What's more, BoltCore bots can be deployed on prominent enterprise messaging channels. Among these are Teams, Slack, WhatsApp, and more.

Some of BotCore's top-performing AI chatbots are sales assistant and IT helpdesk bots.

Key Features

• Guided conversations with dialog flow designer
• Virtual assistant network to connect multiple bots
• Knowledge graph for handling complex queries and dialog
• Bot persona creation with unique name, branding, and tone
• Integration with Microsoft Bot Framework Composer
• Enterprise-grade security controls
• User sentiment tracking and data analysis
• Integration with business systems
• Natural language processing

Pros

• Design complex AI chatbots at a fast pace
• Seamless integration across multiple bots, even third party ones
• Flexible deployment options (cloud and on-premise)
• Enterprise-level security and controls

Cons

• Steep learning curve for advanced customization
• Pricing information isn't readily available

Pricing 

• BotCore offers customized pricing based on customer needs.

Tool Level

• Intermediate to Expert

Usability

• Offers a range of bot building options including no-code (easy), low-code, and pro-code (technical)

Pro Tip: You can integrate Botcore.ai with other third-party AI chatbots to create a network of virtual assistants ready to attend to your customers via multiple channels.

9. Chatbot Builder by HubSpot

Image via HubSpot

For marketers with no technical skills, building the best AI chatbots is an uphill task.

This is where the free Chatbot Builder by HubSpot comes in.

It offers pre-built templates, a visual editor, and an intuitive chatbot builder to help you create intelligent chatbots for your unique needs.

The best part? You can integrate the chatbot with HubSpot’s famous CRM platform to deliver personalized customer service.

Whether you want to capture leads, answer queries, or book meetings, you can do it all with this Chatbot Builder by HubSpot.

Evaluate its features to see if it belongs to the list of the best AI chatbots.

Key Features

• Customizable chatbot
• Visual editor
• Chatbot templates
• Automatically syncs customer information
• Conversation archive
• CRM integration
• Natural chatbot sequences
• Automated welcome messages

Pros

• WordPress plugin available
• Readymade templates
• Free to use

Cons

• Does not support broadcasts
• Lacks features such as a persistent menu or user segmentation that many of the best AI chatbots offers

Price

• Free

Image via HubSpot

Tool Level

• Beginner to Intermediate

Usability

• No technical knowledge is required to use HubSpot AI chatbot platform.

Pro Tip: With HubSpot’s chatbot builder’s intuitive templates and visual editors, you can easily create your own chatbot even if you have no coding skills.

10. Watsonx Assistant by IBM

Image via IBM

The best AI chatbots are not only easy to build but are easy to train.

Your search for easily trainable chatbots ends with Watsonx Assistant by IBM, a company that is well-known for the cognitive computing system it designed.

With this builder, you can train your chatbot’s AI on any topic with a few sample questions.

What else makes us include this in our roundup of the best AI chatbots?

It integrates seamlessly with almost any platform including WhatsApp, WordPress, Twilio, Facebook Messenger, Amazon Alexa, etc.

With interactive elements and an easy-to-use drag-and-drop visual editor, you can build a highly engaging chatbot for your website or social channels.

Go through the features to compare them with those of the best AI chatbots.

Key Features

• Built-in AI capabilities
• Drag-and-drop visual editor
• Preview feature to fine-tune the chatbot
• Recognizes and handles synonyms, deviations, and vague requests
• Watson Discovery for discovering content
• Phone and SMS integration (paid plans)
• Supports interactive elements
• Granular chatbot analytics

Pros

• Supports 1000 MAUs (Monthly Active Users)
• Advanced encryption
• Connects with any platform with pre-built integration

Cons

• Limited tutorials
• User-interface needs improvement

Price

• Lite – Free
• Plus – $140 per month
• Enterprise – Custom pricing

Image via IBM

Tool Level

• Beginner to Intermediate

Usability

• No coding skills are required to use the intelligent chatbot.

Pro Tip: Use Watsonx Assistant’s advanced security features to protect your chatbot data privacy and protect your customers’ data from breaches.

11. Salesforce Einstein

Image via Salesforce

Salesforce, the popular CRM software, needs no introduction for marketers. It combined Einstein, its AI platform, and the bot-building utility to come up with Einstein Bots, one of the smartest enterprise chatbots for ecommerce in the market.

It has all the features that you expect from the best AI chatbots, including pre-chat lead capture forms, personalized customer greetings, and resolutions for common issues.

But what really makes it one of the best AI chatbots?

The key advantage of using Einstein Bots is the readymade integration with the Salesforce suite. You can access the AI-powered Salesforce CRM data and route issues to human agents via Salesforce Service Cloud.

That’s not all. You can get in-depth insights into your chatbot stats through Salesforce Service Cloud Analytics.

Is it one of the right chatbot platforms for your business?
Find out.

Key Features

• Chat box customization with Bot Builder
• Conversation flow builder
• Intelligent chatbots that can be trained on multiple data sets
• Pre-chat form to capture leads
• Customizable dialog boxes
• Automate service tasks
• Preview bot before deploying it

Pros

• Validates customer data
• Built-in analytics
• Recommends the best action

Cons

• No broadcasting feature
• Expensive for small teams

Price

• Einstein Bots can be bought as an add-on at $75/user/month. While The chatbot is available with the Salesforce Service Cloud Unlimited plan which costs $300 per user per month.

Image via Salesforce

Tool Level

• Beginner to Intermediate

Usability

• One of the easiest-to-use AI chatbots.

Pro Tip: Use Salesforce Einstein to synthesize important call information and generate actionable summaries in seconds.

12. Intercom

Image via Intercom

Like most bots in this list of the best AI chatbots, Intercom’s bot is powered by AI and machine learning.

Intercom’s website claims that its resolution bot instantly resolves 33% of common queries and improves response times by 44%.

It offers relevant answers even before customers hit the enter button by detecting the words they are typing.

What else?

It supports 38 languages and is fully customizable. As Intercom puts it, the bot is not just meant for support, but for “resolution.”

Take a look at the features to know if it is one of the best AI chatbots.

Key Features

• Easy to train chatbot
• Detailed customer profiling
• Conversation routing based on multiple attributes
• Team performance reports
• Lead segmentation
• Live chat feature

Pros

• 300+ tech stack integrations
• Automatically detects the language
• Knowledge base
• Ability to tailor answers based on customer data

Cons

• Email handling is not as seamless as you would expect from the best AI chatbots
• Customer support needs improvement

Price

• Essential – $39/month
• Advanced – $99/month
• Expert – $139/seat/month

Image via Intercom

Tool Level

• Beginner to Intermediate

Usability

• The intuitive interface makes the chatbot easy to use.

Pro Tip: Connect to a more diverse customer base by using Intercom’s multilingual feature to interact with customers in over 43 languages

13. LivePerson

Image via LivePerson

LivePerson’s Conversational Cloud is a marketing tool that offers “curiously human” experiences across channels.

You can use its conversational AI to automate and personalize all conversations, whether you want to streamline online shopping experiences or automate customer support.

One of the many reasons to include it in the list of the best AI chatbots is that it recognizes customer intent to deliver human-like interactions.

Plus, with cutting-edge speech recognition, it offers voice analytics, something very few in this roundup of the best AI chatbots offer.

According to the claim made on its website, LivePerson’s AI powers over a billion interactions every month. This means that the artificial intelligence chatbot is well-trained and more accurate compared to others on this list of best AI chatbots.

Want to know more about this bot?

Read on.

Key Features

• Advanced chatbot technology featuring NLU (Natural Language Understanding) and MACS (Meaningful Automated Conversation Score) algorithm
• Intent-driven “curiously human” conversations
• Supports in-app voice call
• Enables conversational ads across channels
• Proactive sales messages
• Conversation archive
• Voice analytics

Pros

• AI and NLU-powered conversations
• Digital commerce chat flows to move prospects further down the ecommerce conversion funnel faster
• Sentiment analysis
• Powerful messaging channel integrations

Cons

• Exporting chat discussions needs improvement
• Expensive compared to most in this list of the best AI chatbots

Price

• LivePerson works on a ‘pay as you go’ payment model. For both plans, users have to get in touch with the support team and request for a quote.

Tool Level

• Beginner to Intermediate

Usability

• An intuitive interface makes it one of the best AI chatbot platforms.

Pro Tip: LivePerson’s generative insights can find weak points in your customer interactions and suggest ways to improve.

14. Genesys

Image via Genesys

Genesys is one of the leading call center and CX (customer experience) technology providers.

What is it doing in this lineup of the best AI chatbots?

One of the products in the Genesys suite is the AI chatbot.

Powered by NLU and AI, the bots enable contact centers and agents to automate customer service and digital conversations by understanding customer intent.

This makes it great for customer retention because you can predict what your customers need and adequately cater to their needs.

You can either use a third-party tool to build your own bot on the Genesys platform or use its native bot builder.

The integrated ‘Intent Miner’ scours digital interactions to discover customer intent. You can leverage the insights to deliver highly personalized interactions.

Let’s see how it compares with the best AI chatbots listed so far.

Key Features

• Native drag-and-drop Dialog Engine bot builder
• Intent Miner to discover customer intent
• Targeted emails
• Conversation archive
• In-depth customer profiling
• Predictive ticket routing
• Screenshare and co-browsing
• Intelligent voice bots

Pros

• Intuitive chat flow builder
• Knowledge management tools
• Ability to deploy the chatbot across any digital channel

Cons

• Reporting capabilities need improvement
• Conversational builder not as flexible as what the competing best AI chatbots offer

Price
Genesys chatbots feature is available with all the 3 pricing plans.

• Genesys Cloud CX1
  • $75/month (voice)

• Genesys Cloud CX2
  • $115/month (digital+voice)

• Genesys Cloud CX3
  • $155/month (digital+WEM+voice)

Image via Genesys

Tool Level

• Beginner to Intermediate

Usability

• The dashboard is easy to navigate and is user friendly.

Pro Tip: Genesys gives you access to an open AI composable architecture for more extensive integration with your favorite CRM and marketing platforms.

15. Inbenta

Image via Inbenta

The best AI chatbots streamline omnichannel marketing and Inbenta is no different.

It makes it easy to build a custom AI chatbot that you can embed in your app or website while connecting it with popular messaging channels such as WhatsApp and Slack.

What really makes it one of the best AI chatbots?

At its core is a unique AI chatbot technology, made up of NLP (Natural Language Processing) and a proprietary database of semantic and lexical relationships, called Lexicon.

This enables the chatbots to detect the context and intent behind customers’ questions.

Go through its features to make an informed decision.

Key Features

• Proprietary Lexicon
• Accurate intent detection
• Traceable AI
• Live chat escalation
• Multi-turn dialogs
• Visual chat flow builder
• Performance dashboards

Pros

• Advanced AI
• Robust integrations
• Good customer support

Cons

• Functionalities need improvement
• The user interface is not seamless

Price

• The website does not provide any pricing details. Users have to get in touch with the support team and request a quote.

Tool Level

• Intermediate to expert.

Usability

• The AI platform involves a learning curve for new users.

Pro Tip: Seamlessly manage customer complaints on a centralized dashboard with case management and ticketing system

16. Answers by Infobip

Image via Infobip

Adding the human touch, handling high-volume queries, and transferring quickly to a human agent when required…Answers by Infobip can do all this well.

After all, these are the attributes of the best AI chatbots.

The dedicated chatbot-building platform, Answers, allows you to build two types of chatbots—rules-based and AI-based.

It integrates with your customers’ favorite communication channels. These include WhatsApp, Apple Messages for Business, Twitter, Instagram Messages, and more.

A simple bot builder and seamless CRM integrations combine to make Infobip one of the best platforms to build AI chatbots.

What else does it do?

Let’s discover.

Key Features

• Has a drag-and-drop chatbot builder
• Enables seamless agent takeover
• Supports multiple messaging channels
• Provides in-depth chat and user analytics
• Detects user intent

Pros

• Ability to build a custom bot based on your business’s rules
• Secure authentication
• Intuitive chatbot builder

Cons

• The user interface seems dated.
• Users find it expensive compared to most of the best AI chatbots.

Price

• The website does not provide any pricing details. Users have to get in touch with the support team and request a quote.

Tool Level

• Beginner to Intermediate

Usability

• No coding knowledge is required to use this chatbot software.

Pro Tip: The Answers by Infobip AI chatbot can make each conversation unique by using the intent recognition feature to provide a more human approach when interacting with customers. Take advantage of it!

17. ChatSonic

Image via Writesonic

Writesonic's free chatbot, ChatSonic, makes it to this list of best AI chatbots.

ChatSonic is like ChatGPT but better. And while free ChatGPT's highest model is GPT-3.5, ChatSonic provides GPT-4 for free.

What's more?

ChatSonic is easy to use with a clean user interface and intuitive navigation.

It also supports voice prompting and voice command recognition. This feature alone sets it apart from most other best AI chatbots.

Key features

• GPT-4 availability
• AI art
• Voice prompting
• Voice command recognition
• Real-time information
• Data accuracy

Pros

• You don’t require coding skills or technical know-how
• User-friendly and intuitive interface
• Remembers previous chats
• Adjusts to your tone of voice

Cons

• Not available on browsers
• Must download Android or iOS app

Price

For Professionals & Teams

• Standard: $79/month, billed annually & $99/month, billed monthly
• Professional: $199/month, billed annually & $249/month, billed monthly
• Advanced: $399/month, billed annually $499/month, billed monthly
• Enterprise: Starts at $9,999/year (Annual contract only. Contact sales for more info)

Image via Writesonic

For individuals & Freelancers

• Free
• Chatsonic: $12/month, billed annually
• Individual: $16/month, billed annually
• Standard: $79/month, billed annually

Image via Writesonic

Tool Level

• Beginner/ Intermediate

Usability

• Easy to use

Pro Tip: You can maintain a consistent brand voice by training ChatSonic to mirror your unique tone, voice, and style from pre-existing content.

FAQ

Q1. What is an AI Chatbot?

A. An AI chatbot is powered by artificial intelligence (AI). It uses natural language processing and smart algorithms to answer user queries intelligently. As a result, they help improve the overall chat experience and customer satisfaction rate.

The best AI chatbots can give human-like responses that delight users. In addition, if you use a top-notch bot builder, you can access sophisticated reporting and analytics that can be harnessed to improve your marketing and sales campaigns.

Q2. What kind of AI do Chatbots use?

A. AI chatbots typically leverage the following technologies to interact with humans:

• Natural language processing (NLP): Chatbots based on conversational AI can be trained to understand human language (sometimes even regional dialects) despite being just a virtual interface.

• Voice/face recognition: AI-powered chatbots can recognize old users from their voice or facial features to pick up on old conversations and give contextual responses.

• Predictive analysis: An AI chatbot uses tactics like keyword matching to predict the best-matched answers to a user’s request.

• Machine learning: A chatbot can build detailed user profiles by drawing on data points about each user from CRM systems, email interactions, and website interactions.

Q3. How much does an AI chatbot cost?

A. Bot development cost depends on many factors like features, platforms, integrations, and flow volume. On top of that, the cost increases if you opt for white labeling and collaboration.

That said, a basic AI chatbot can cost between $25K and $30K, which covers expenses pertaining to design, development, and integration.

Q4. What makes a good chatbot?

A. A “good” chatbot need not have a sophisticated interface or gimmicky features. It should succeed at providing accurate and prompt answers to user questions. The best AI chatbot is “smart” enough to route complex requests to live agents for faster resolution.

Q5. Is Google Assistant A chatbot?

A. No, Google Assistant is not a traditional chatbot. Rather, it’s a voice-activated technology that is used in sophisticated voice-led chatbots. You can also consider it as a virtual assistant that answers verbal user questions.

Q6. Do bots use artificial intelligence?

A. AI chatbots use artificial intelligence to decipher user queries and find answers to them instantly. They get their “intelligence” from a combination of rule-based algorithms and machine learning.

Q7. Why do companies use bots?

A. Companies use the best AI chatbots to:

• Provide prompt support to users
• Resolve simple user concerns
• Engage website visitors, leads, and customers
• Offer product recommendations
• Promote deals and discounts
• Drive sales

Q8. What are the advantages of chatbots?

A. The best AI chatbots confer brands with many advantages. They:

• Keep visitors on-page longer
• Improve customer retention and satisfaction
• Handle routine user requests
• Reduce the burden on customer support teams
• Move users along the sales funnel
• Deliver an excellent user experience

Q9. What are AI chatbot platforms?

A. An AI chatbot platform is a software program that can be embedded into websites, instant messengers, and apps to interact with users and provide them with quick support.

Q10. Do the best AI chatbots reduce response time?

A. The best AI chatbots complement your customer service team by shouldering the burden of answering routine, mundane questions. These AI-powered chatbots automatically route more complex requests to support teams, providing them with user insights and historical information that is relevant for query resolution.

This way, the best AI chatbots reduce your average response rate by a wide margin.

Q11. What are the best AI chatbots?

A. Out of the current lot, the best AI chatbots include:

• Netomi
• Botsify
• MobileMonkey
• ManyChat
• Chatfuel
• Drift
• Flow XO

…and others.

To learn more about these best AI chatbots and compare them side by side, you can check out our detailed review. For each of these best AI chatbots, we’ve covered an overview, key features, pros and cons, usability, and pricing information.

Which Is the Best AI Chatbot Out of These?

Yes, these best AI chatbots are worth your time and investment. They can accelerate your business growth by enhancing your customer experience, retention rate, and sales.

On top of that, they enable you to provide stellar customer service which is a cornerstone of modern businesses.

So, go ahead and sign up for the best AI chatbots described above. Evaluate their performance during trial periods (if they offer one) and share your experience in the comments section.