If you’re a smart entrepreneur, you’re likely searching for the best AI chatbots for your business.
Why so?
Because the best AI chatbots can optimize your customers’ online experience by providing them with prompt and personalized service.
Not only that, they can drive your sales by offering product recommendations that match each user’s unique needs and interests. They can also promote your deals, discounts, events, and content to ensure maximum conversions and engagement.
From healthcare to recruiting, from entertainment to ecommerce, businesses big and small in every industry are using AI chatbots to be future-ready for the AI revolution.
That’s the reason, the market size of the global chatbot industry is expected to be worth $15.5 billion by 2028.
Image via MarketsandMarkets
But how do you find the best AI chatbots without trying them all and blowing away your entire marketing budget?
Just go through this post carefully.
We’ve reviewed some of the best AI chatbots and compared them for their features, prices, and usability. Use our insights to find your best fit.
Let’s get started.
With the rise of Artificial Intelligence, there are quite a number of AI-powered chatbots on the internet. So how did we choose the best AI chatbots? Here are 5 factors we considered:
Whether you leverage AI for ecommerce sales or for boosting engagement, there exists an intelligent chatbot for all your business needs. Below, we have reviewed the 17 best AI chatbots in the marketplace today. Take a look at them.
Image via Netomi
Netomi is one of the best AI chatbots out there that brings the power of conversational and generative AI to your business. Using it, you can offer superior customer service to your clients across multiple channels, including email and SMS.
Using the chatbot everywhere ensures that your brand messaging remains on point across channels and delivers a solid omnichannel experience to your customers.
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Image via Flow XO
Flow XO is one of the best AI chatbots for small and big businesses alike. With this AI chatbot solution, you can create a super-engaging chatbot to greet your visitors, generate qualified leads, and gather user insights.
It integrates seamlessly with 100+ apps to fetch user data without disrupting the UX, providing you with an integrated AI solution.
You can build flows to control the bot-user conversation as you want. Or, you can customize pre-existing flows in their library to get your chatbot up and running in minutes.
A powerful chatbot builder with an intuitive interface, Flow XO deserves to be among the best AI chatbots.
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Upgrades
Image via Flow XO
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Image via ManyChat
ManyChat is the next platform on our list of the best AI chatbots for 2024. 1M+ brands use ManyChat to engage users on Instagram and Facebook Messenger or generate leads via Shopify.
Whether you want to extend customer support or increase product sales, ManyChat’s advanced AI chatbots can help achieve the goal with personalized, automated conversations.
You can build direct message bots in two minutes with their drag-and-drop AI chatbot software, without any coding skills.
What else makes ManyChat one of the best AI chatbots?
Generating leads has never been easier with ManyChat carrying user conversations to email and SMS platforms for lead nurturing. In addition, it merges natively with your favorite apps like Shopify, Klaviyo, and HubSpot to accelerate your sales and marketing campaigns.
In short, ManyChat is not only one of the best AI chatbots but is an all-in-one marketing and sales platform that can be used for lead generation and CRM support.
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Image via ManyChat
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Image via Drift
If you need a sales development representative (SDR) who works 24×7 generating qualified leads, Drift has the best AI chatbots for you.
Bots built with this AI chatbot software can handle the workload of multiple SDRs, without losing their cool or needing downtime.
Drift offers a Revenue Acceleration Platform that combines sales and marketing with AI to unlock revenue for your business.
That means you get virtual selling assistants that accelerate your business growth with customer intelligence and sales-focused conversations.
Before investing in the best AI chatbots like Drift, it's important to evaluate the features, pros, and cons.
So, let’s get started.
Key Features
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Pricing information is not available on the website, but they offer three features-based plans:
Drift also offers a Startup Program exclusively designed for startups with less than 50 employees.
Valuable add-ons:
Image via Drift
Usability
Tool Level
Image via Chatfuel
If you need a no-code chatbot that delivers a great experience, Chatfuel is one of the best AI chatbots for your needs.
It offers 21 free templates that can be customized to build personalized flow. The premium plans even allow white-labeling, which is a boon for small businesses that can’t afford to develop their own chatbots.
You can clone chatbot flows and A/B test them for better performance.
What else makes it one of the best AI chatbots?
It has a 75K-strong user community that can help beginners get started with the platform.
Key Features
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Image via Chatfuel
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Image via Customers.ai
For omnichannel marketing via chat and SMS, Customers.ai offers one of the best AI chatbots.
It can handle the start-to-finish process of chat marketing, from generating leads to nurturing and retargeting them.
What else makes us include this in the lineup of the best AI chatbots?
It integrates painlessly with Facebook Messenger and other web interfaces. You can gather leads from these places and nurture them through emails and text messages, growing your customer base manifold.
In-chat FAQs, CTAs, and pre-qualification quizzes help you move leads along the sales funnel and toward conversion.
The unified chat box (the “OmniChat” feature) lets you keep tabs on all your inbound and outbound conversations. To assist you with the task, Customer.ai offers you a full stack of collaboration tools, a feature that the best AI chatbots are expected to offer.
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Image via Customers.ai
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Image via Botsify
If you’re aiming to put your customer support, sales, and marketing on autopilot, Botsify is one of the best AI chatbots around. It’s a managed platform that lets you build customized conversation flows using their ready-made templates.
Trusted by mega-brands like Toyota and Spotify, Botsify enables multi-channel marketing on Messenger, Telegram, WordPress, WhatsApp, and SMS.
Blessed with analytics, the best AI chatbots by Botsify extend contextual support that delights users and moves them towards purchase efficiently.
With Botsify, you can get a faster response rate, more conversions, and qualified leads, as well as a better customer retention rate.
Is that all?
No. You get a dedicated Chatbot Manager to guide you through the bot-building process and solve your questions.
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Image via Botsify
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Image via BotCore
BotCore is an enterprise chatbot builder designed to meet the diverse needs of modern enterprises.
It empowers organizations to create, train, and launch highly customizable conversational AI chatbots. These are infused with the power of AI.
As a Microsoft Preferred Conversational AI solution, Botcore leverages Microsoft's AI technologies. These include Microsoft's machine learning and natural language processing (NLP) technologies.
What's more, BoltCore bots can be deployed on prominent enterprise messaging channels. Among these are Teams, Slack, WhatsApp, and more.
Some of BotCore's top-performing AI chatbots are sales assistant and IT helpdesk bots.
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Image via HubSpot
For marketers with no technical skills, building the best AI chatbots is an uphill task.
This is where the free Chatbot Builder by HubSpot comes in.
It offers pre-built templates, a visual editor, and an intuitive chatbot builder to help you create intelligent chatbots for your unique needs.
The best part? You can integrate the chatbot with HubSpot’s famous CRM platform to deliver personalized customer service.
Whether you want to capture leads, answer queries, or book meetings, you can do it all with this Chatbot Builder by HubSpot.
Evaluate its features to see if it belongs to the list of the best AI chatbots.
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Image via HubSpot
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Image via IBM
The best AI chatbots are not only easy to build but are easy to train.
Your search for easily trainable chatbots ends with Watsonx Assistant by IBM, a company that is well-known for the cognitive computing system it designed.
With this builder, you can train your chatbot’s AI on any topic with a few sample questions.
What else makes us include this in our roundup of the best AI chatbots?
It integrates seamlessly with almost any platform including WhatsApp, WordPress, Twilio, Facebook Messenger, Amazon Alexa, etc.
With interactive elements and an easy-to-use drag-and-drop visual editor, you can build a highly engaging chatbot for your website or social channels.
Go through the features to compare them with those of the best AI chatbots.
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Image via IBM
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Image via Salesforce
Salesforce, the popular CRM software, needs no introduction for marketers. It combined Einstein, its AI platform, and the bot-building utility to come up with Einstein Bots, one of the smartest enterprise chatbots in the market.
It has all the features that you expect from the best AI chatbots, including pre-chat lead capture forms, personalized customer greetings, and resolutions for common issues.
But what really makes it one of the best AI chatbots?
The key advantage of using Einstein Bots is the readymade integration with the Salesforce suite. You can access the AI-powered Salesforce CRM data and route issues to human agents via Salesforce Service Cloud.
That’s not all. You can get in-depth insights into your chatbot stats through Salesforce Service Cloud Analytics.
Is it one of the right chatbot platforms for your business?
Find out.
Key Features
Pros
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Price
Image via Salesforce
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Image via Intercom
Like most bots in this list of the best AI chatbots, Intercom’s bot is powered by AI and machine learning.
Intercom’s website claims that its resolution bot instantly resolves 33% of common queries and improves response times by 44%.
It offers relevant answers even before customers hit the enter button by detecting the words they are typing.
What else?
It supports 38 languages and is fully customizable. As Intercom puts it, the bot is not just meant for support, but for “resolution.”
Take a look at the features to know if it is one of the best AI chatbots.
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Image via Intercom
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Image via LivePerson
LivePerson’s Conversational Cloud offers “curiously human” experiences across channels.
You can use its conversational AI to automate and personalize all conversations, whether you want to streamline online shopping experiences or automate customer support.
One of the many reasons to include it in the list of the best AI chatbots is that it recognizes customer intent to deliver human-like interactions.
Plus, with cutting-edge speech recognition, it offers voice analytics, something very few in this roundup of the best AI chatbots offer.
According to the claim made on its website, LivePerson’s AI powers over a billion interactions every month. This means that the artificial intelligence chatbot is well-trained and more accurate compared to others on this list of best AI chatbots.
Want to know more about this bot?
Read on.
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Image via Genesys
Genesys is one of the leading call center and CX (customer experience) technology providers.
What is it doing in this lineup of the best AI chatbots?
One of the products in the Genesys suite is the AI chatbot.
Powered by NLU and AI, the bots enable contact centers and agents to automate customer service and digital conversations by understanding customer intent.
You can either use a third-party tool to build your own bot on the Genesys platform or use its native bot builder.
The integrated ‘Intent Miner’ scours digital interactions to discover customer intent. You can leverage the insights to deliver highly personalized interactions.
Let’s see how it compares with the best AI chatbots listed so far.
Key Features
Pros
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Genesys chatbots feature is available with all the 3 pricing plans.
Image via Genesys
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Image via Inbenta
The best AI chatbots streamlne omnichannel marketing and Inbenta is no different.
It makes it easy to build a custom AI chatbot that you can embed in your app or website while connecting it with popular messaging channels such as WhatsApp and Slack.
What really makes it one of the best AI chatbots?
At its core is a unique AI chatbot technology, made up of NLP (Natural Language Processing) and a proprietary database of semantic and lexical relationships, called Lexicon.
This enables the chatbots to detect the context and intent behind customers’ questions.
Go through its features to make an informed decision.
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Image via Infobip
Adding the human touch, handling high-volume queries, and transferring quickly to a human agent when required…Answers by Infobip can do all this well.
After all, these are the attributes of the best AI chatbots.
The dedicated chatbot-building platform, Answers, allows you to build two types of chatbots—rules-based and AI-based.
It integrates with your customers’ favorite communication channels. These include WhatsApp, Apple Messages for Business, Twitter, Instagram Messages, and more.
A simple bot builder and seamless CRM integrations combine to make Infobip one of the best platforms to build AI chatbots.
What else does it do?
Let’s discover.
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Image via Writesonic
Writesonic's free chatbot, ChatSonic, makes it to this list of best AI chatbots.
ChatSonic is like ChatGPT but better. And while free ChatGPT's highest model is GPT-3.5, ChatSonic provides GPT-4 for free.
What's more?
ChatSonic is easy to use with a clean user interface and intuitive navigation.
It also supports voice prompting and voice command recognition. This feature alone sets it apart from most other best AI chatbots.
Key features
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Image via Writesonic
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Q1. What is an AI Chatbot?
A. An AI chatbot is powered by artificial intelligence (AI). It uses natural language processing and smart algorithms to answer user queries intelligently. As a result, they help improve the overall chat experience and customer satisfaction rate.
The best AI chatbots can give human-like responses that delight users. In addition, if you use a top-notch bot builder, you can access sophisticated reporting and analytics that can be harnessed to improve your marketing and sales campaigns.
Q2. What kind of AI do Chatbots use?
A. AI chatbots typically leverage the following technologies to interact with humans:
Q3. How much does an AI chatbot cost?
A. Bot development cost depends on many factors like features, platforms, integrations, and flow volume. On top of that, the cost increases if you opt for white labeling and collaboration.
That said, a basic AI chatbot can cost between $25K and $30K, which covers expenses pertaining to design, development, and integration.
Q4. What makes a good chatbot?
A. A “good” chatbot need not have a sophisticated interface or gimmicky features. It should succeed at providing accurate and prompt answers to user questions. The best AI chatbot is “smart” enough to route complex requests to live agents for faster resolution.
Q5. Is Google Assistant A chatbot?
A. No, Google Assistant is not a traditional chatbot. Rather, it’s a voice-activated technology that is used in sophisticated voice-led chatbots. You can also consider it as a virtual assistant that answers verbal user questions.
Q6. Do bots use artificial intelligence?
A. AI chatbots use artificial intelligence to decipher user queries and find answers to them instantly. They get their “intelligence” from a combination of rule-based algorithms and machine learning.
Q7. Why do companies use bots?
A. Companies use the best AI chatbots to:
Q8. What are the advantages of chatbots?
A. The best AI chatbots confer brands with many advantages. They:
Q9. What are AI chatbot platforms?
A. An AI chatbot platform is a software program that can be embedded into websites, instant messengers, and apps to interact with users and provide them with quick support.
Q10. Do the best AI chatbots reduce response time?
A. The best AI chatbots complement your customer service team by shouldering the burden of answering routine, mundane questions. These AI-powered chatbots automatically route more complex requests to support teams, providing them with user insights and historical information that is relevant for query resolution.
This way, the best AI chatbots reduce your average response rate by a wide margin.
Q11. What are the best AI chatbots?
A. Out of the current lot, the best AI chatbots include:
…and others.
To learn more about these best AI chatbots and compare them side by side, you can check out our detailed review. For each of these best AI chatbots, we’ve covered an overview, key features, pros and cons, usability, and pricing information.
Yes, these best AI chatbots are worth your time and investment. They can accelerate your business growth by enhancing your customer experience, retention rate, and sales.
On top of that, they enable you to provide stellar customer service which is a cornerstone of modern businesses.
So, go ahead and sign up for the best AI chatbots described above. Evaluate their performance during trial periods (if they offer one) and share your experience in the comments section.
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